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General Information

Email: info@marfic.com

For Sales

Tel: (408) 400 3558
( between 9 AM -6PM PST)
Email: sales@marfic.com

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I want to know more about

Monitoring & Maintenance

24/7 Monitoring and Escalation Services

When Uptime is a requirement

Marfic Technologies, Inc. provides 24/7 remote server monitoring and escalation services. These services are customized according to your internal IT requirements.

Some Of Marfic's Key Services include:

24 / 7 Monitoring
24 / 7 Escalation

24/7 Monitoring

Internal and External Monitoring. Multi-location monitoring
Monitoring of Windows/UNIX servers, Routers, Firewalls, Internet Links, Generic devices
Support for most protocols (HTTP, HTTPS, FTP, DNS, POP, SMTP, IMAP, Ping, TCP connect
Round Trip Email monitoring
Monitor availability, Disk space, memory and CPU usage
Services checked every 5 minutes
Response in 15 minutes

24/7 Escalation

Technicians follow a predefined , flexible escalation plan in case of outage to suit your IT needs
Alerts verified by humans before escalation
Technician follows up till the problem is resolved
Escalation to internal IT team, Service or product support
Service does not require access to your network
Skilled and certified technicians.

How Marfic Monitoring Works?

Marfic IT vista Monitoring server installed and configured for monitoring your network
Marfic Central IT vista servers configured to monitor externally available services including email round trip
Marfic collaborates with your IT team to document an escalation plan in case of any outage or service unavailability
On being alerted, Marfic remote technician verifies alert manually and confirms it
Marfic technician follows the predefined escalation plan. Action can be to call a named person/number or support vendor
Trouble ticket created and followed up till the problem is resolved

Some of the other value added featured support services provided to clients include:

Detailed Reporting.
Skilled Technicians.
Customized Response.
Complete peace of mind

sales@marfic.com

(408) 400 3558
( between 9 AM -6PM PST)