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Geared towards small
and medium enterprises, Marfic's Managed IT
Services Model provides an end-to-end solution
to all aspects of IT operations. Through the
years of expertise in supporting high growth
enterprise startups, we have evolved a cost
effective model, which optimizes the IT dollars
and enables world class IT infrastructure,
support and tools for our customers.
Marfic Managed IT Services model can enable
our customers to reduce IT operational cost
up to 50%, improve focus on their core competence
and accelerate growth.
Marfic delivers its support services through
a tried and trusted model combining its highly
qualified onsite and remote engineers, its
Technology and Processes.
Marfic Managed services include the following.
Please note that all 24/7 support is delivered
by our remote support team.
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- Onsite
and Remote Desktop Support (Available
24/7)
- Software and Application Installations
- VPN issues
- Wireless and network problems
- Anti-Virus and Anti-Spyware
- Desktop and Laptop Backups
- Printing/Scanning Support
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- Infrastructure
Monitoring (24/7)
- Real time monitoring and first
level of action or escalation for
Critical IT Infrastructure.
- Monitoring of Hosts (Server, Switch,
Firewall) and Services ( Most ports/protocols
in use)
- Escalation to onsite engineer or
vendor in case of breakdowns
- Real time monitoring of Servers
and Network components
- Round Trip Email monitoring
- Monitoring of availability, Disk
space, CPU and Memory usage
- Monthly reports on Availability
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- Windows
Server Maintenance
- Coordinated Maintenance on Windows
2000 and 2003 servers
- Security and Service pack updates
- Periodic Event/Security log checks
and preventive maintenance
- MS AD and Exchange Best Practices
checks and implementation
- User account management, Security/group
policies and File server Management
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- Backup
and Storage Management
- Available for all Industry leading
Backup Software
- Supports D2D2T and D2T backups
- Daily checks for Incremental and
Full backups
- Restart backups on failure
- Escalate in case of breakdowns to
onsite or Equipment vendor
- Monday Morning Test Restore
- Report to onsite on Weekly tape
changes
- Track tape movement and maintain
records
- Meet user restore requests
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- Messaging
Infrastructure Management
- Configure users for Email access
- Outlook and other Email client troubleshooting
- Mailbox size management on Exchange
- Spam and AV management for Exchange
- Exchange Maintenance and best practice
Implementation
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- Linux
and Solaris Server Maintenance and Management
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- Other
Services
- Network analysis and upgrade and
Enhancement suggestions
- Design and Implementation of Virtual
Infrastructure using VMWare
- Firewall Management, VPN Tunnels
etc
- Network Security Audits - On Demand
- Documented, process based tasks
for Engineering Application maintenance
(e.g user account creation for ClearQuest,
Bugzilla, SVN etc)
- Detailed Monthly reports on Services
provided
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